How can I update my email address if I no longer have access to that email?

Experiencing login issues with your Zipcar account due to a lost email? We've got your back.

To regain access and update your email, let's verify your identity. Email us at with these details:

  • Your current Zipcar account email
  • The new email you want to use (make sure to email us from this address & that the email is not in someone else's name)
  • Explain the issue preventing login or email update
  • Take a picture holding your license (showing your face and the license). Please make sure your face and the licence are clearly visible.  
  • Also include a piece of paper with Zipcar & todays date written down 

Look at the image below for instructions:

Keep In Mind

If you are still able to login to your Zipcar account but no longer have access to your email inbox, you can still update your email by having a verification code sent to the phone number on file. Instructions can be found here.


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