How Can We Help?
Our new one-way service
What is Zipcar Flex?
What's the difference between a Roundtrip and Flex vehicle?
How do I reserve a Zipcar Flex?
Where can I park a Zipcar Flex?
What is the Zipzone?
Welcome to Zipcar!
What are the eligibility requirements to join Zipcar?
How do I join?
How do I reopen my account?
How do I join an existing account?
Can I join on a Non-UK driving license?
How long does it take to become a member?
Do you offer corporate memberships?
Why hasn't my Zipcard arrived yet?
What if I lose my Zipcard?
How do I close my account?
What Zipcar fees do I need to know about?
When do you take payment?
How do I get a VAT receipt?
How do I update my payments details?
Using a Zipcar
Car Won't Start
How do I reserve a Roundtrip Zipcar?
How do I unlock the car?
Where are the car keys?
What happens if I can't find my Zipcar?
What happens if I return the vehicle late?
Six Simple Rules
How long can I book a car for?
How much mileage is included?
How can I get reimbursed for fuel or other expenses?
Can I drive my Zipcar out of mainland UK?
What is a Roundtrip Zipcar?
What are "Pay-Per-Mile" Zipcars?
What are "hourly only" Zipcars?
Do Zipcars have automatic or manual transmissions?
Driving Credits and Promotions
How does driving credit work?
How can I view my driving credit?
I have received a driving credit coupon
I have received a promotional email
Promotions for New Members
Refer a friend
Insurance and Damage
What's the insurance policy?
What is the higher risk category?
Can I purchase a damage fee waiver?
What happens during an accident investigation?
What happens if there is an insurance claim?