How Can We Help?
Our new one-way service
What is Zipcar Flex?
Flex or Roundtrip?
How does Flex work?
Reserving with Flex
What is the Zipzone?
Zipcar Flex Rates
Ending your trip
How to end your trip
Where you can't park
Flex at Heathrow T5
Welcome to Zipcar!
What are the eligibility requirements to join Zipcar?
How do I join?
How do I reopen my account?
How do I join an existing account?
Can I join on a Non-UK driving license?
How long does it take to become a member?
Do you offer corporate memberships?
How do I close my account?
What Zipcar fees do I need to know about?
When do you take payment?
How do I get a VAT receipt?
How do I update my payments details?
Using a Zipcar
How do I reserve a Roundtrip Zipcar?
Where are the car keys?
How do I unlock the car?
What happens if I can't find my Zipcar?
How do I end my reservation?
How do I amend my reservation?
Six Simple Rules
How long can I book a car for?
How much mileage is included?
How can I get reimbursed for fuel or other expenses?
Can I drive my Zipcar out of mainland UK?
What is a Roundtrip Zipcar?
What are "Pay-Per-Mile" Zipcars?
Do Zipcars have automatic or manual transmissions?
Driving Credits and Promotions
How does driving credit work?
How can I view my driving credit?
I have received a driving credit coupon
I have received a promotional email
Promotions for New Members
Refer a friend
Insurance and Damage
What's the insurance policy?
What is the higher risk category?
Damage Fee Waivers
What happens during an accident investigation?
What happens if there is an insurance claim?