How Can We Help?
Our new one-way service.
What is a Zipcar Flex?
What's the difference between a Roundtrip and Flex vehicle?
How do I reserve a Zipcar Flex?
Where can I park a Zipcar Flex?
What is the Zipzone?
What is a stopover?
Welcome to Zipcar!
What are the eligibility requirements to join Zipcar?
How do I join?
How do I reopen my account?
How do I join an existing account?
Can I join on a Non-UK driving license?
How long does it take to become a member?
Do you offer corporate memberships?
What Zipcar fees do I need to know about?
Why hasn't my Zipcard arrived yet?
How do I close my account?
Why won't the website accept my payment details?
What if I lose my Zipcard?
When do you take payment?
How do I get a VAT receipt?
How do I update my payments details?
Using a Zipcar
What happens if I go through the Dartford Crossing?
How do I reserve a Roundtrip Zipcar?
How do I get in the car?
Can I drive my Zipcar out of mainland UK?
What if I get a ticket during my reservation?
What if I leave (or find) something in my Zipcar?
How long can I book a car for?
How much mileage is included?
What's the cancellation policy?
What is a Roundtrip Zipcar?
What are "Pay-Per-Mile" Zipcars?
What are "hourly only" Zipcars?
Do Zipcars have automatic or manual transmissions?
What types of vehicles can I drive?
Promotions and Driving Credits
Promotions for New Members
Refer a friend
My driving credit coupon didn't work
How does driving credit work?
Insurance and damage
Can I purchase a damage fee waiver?
What happens if there is an insurance claim?
What happens during an accident investigation?
What is the higher risk category?
What happens if I don't agree with the insurance company's decision regarding fault?
Rules of the road
Six Simple Rules
Checking for damage
How can I get reimbursed for fuel or other expenses?
What if the fuel card isn't accepted or is missing?
Who pays for fuel?
Returning your Zipcar
What happens if I return the car late?
How do I end my reservation?
What if the Zipcar space is taken or blocked?
Where do I return the Zipcar when I am done?