Zipcar has concluded the formal consultation process with its UK employees, and UK operations have now ceased. New bookings are no longer being accepted.
Yes. Any member who had an active paid membership as of 1 January 2026 will receive a pro-rated refund of their membership fee, backdated to 31 December 2025.
Refunds are being processed proactively. Members do not need to take any action unless advised otherwise.
Yes. Any member who had an active paid subscription waiver as of 1 January 2026 will receive a pro-rated refund of their subscription waiver fee, backdated to 31 December 2025.
Eligible refunds are being processed automatically.
Refunds on eligible fees were processed on 9 February 2026. Please allow 3-5 business days for the refund to appear on your bank statement. You can view these by signing into your account at www.zipcar.com and selecting the "Billing" tab at the top. Please note, the refund will be listed against the original transaction, and transactions are listed chronologically. For example, if the original charge occurred on 1 October 2026, then you will find your refund under that transaction.
No. Eligible refunds are being processed proactively, and members do not need to take any action unless contacted by Zipcar.
Please email our customer services team at services@zipcar.co.uk.
Members with reservations after 31st December will be refunded and the cancellation fee will be waived.
The decision to cease operations applies only to the United Kingdom. Zipcar’s operations in the United States and all other international markets remain fully operational and unaffected.
As Zipcar UK operations have ceased, all UK member accounts will be closed as part of the wind-down process. Going forward if you wish to use Zipcar in the US, you will need to have a Zipcar US membership.
Please contact our customer services team at services@zipcar.co.uk who will be able to provide further information.
Members can visit the CoMoUK website for more information on other car sharing options in their area.
We will manage any personal data as per our data retention policy. For more information, please visit https://www.zipcar.com/en-gb/privacy
No, any remaining credit balance on your account will not be refunded.
No, we are unable to pass on details regarding the arrangements of our parking bays.
No, we will not be selling any vehicles directly to members.
Members with questions about their account can contact our customer services team at services@zipcar.co.uk, who will be able to assist further.