Moved Reservations
Occasionally, due to unforeseen circumstances, we may need to move a member to a vehicle different from the one originally reserved. We understand the inconvenience this may cause and will notify members of any changes to their booking as soon as possible.
When your reservation is moved due to issues outside of your control you will always pay the lower price between the two vehicles.
Some things we will prioritise when moving reservations:
- Keep the same start time, end time, and location of the reservation
- If a specialised vehicle is reserved, such as a Zipvan, we will always try to move the reservation into the same or similar type of vehicle
- If the same vehicle type is not available, we will move the reservation to the nearest available car
If the Change Doesn’t Suit You:
If the new vehicle or location is not suitable for you, please contact us at 0333 240 9000, and we'll endeavour to find a more suitable alternative.
Alternatively, you can cancel the reservation within our Cancellation and Amendment Policies window. Feel free to give us a call on 0333 240 9000 and we will be happy to cancel and refund the reservation.
Reasons for Vehicle Moves
Vehicle moves may occur due to various reasons, including:
- Issues with the vehicle's location, such as road closures, suspended bays, or on-site construction.
- Unexpected service requirements like flat tyre or batteries.
- Late return or incorrect parking by another member.
Cancelled Reservations
If unforeseen issues prevent us from providing an alternative vehicle, we will cancel your reservation with adequate notice and refund you in full. Please note, if you cancel your membership, any trips scheduled after your plan expires will also be canceled.
You can use the Zipcar mobile app or website to explore available vehicles at other locations.