Each Roundtrip vehicle has its own designated Car Club Bay. This is where you will collect your vehicle from at the beginning of your reservation and return it to when you’re finished.
Occasionally, you might arrive to begin your trip and have difficulty finding the vehicle. It may be slightly out of location or is running a little behind schedule with the previous member. Here are a few tips to get you to the vehicle:
- It’s always worth briefly walking further down the street or into nearby junctions to see if the Zipcar has been parked around the corner. If in doubt, you can sound the vehicle’s horn using your app (refer to the ‘drive’ tab and tap ‘honk’)
- Ensure you have read the location instructions in your reservation confirmation email. Very rarely bays can be suspended by the council, so we’ll provide you with the alternative location directions. We also include pictures of the location
- Check to see if we’ve called you, or emailed you with updated information detailing any issues which might be affecting your reservation
If you’re still unable to find the vehicle, please call us on 0333 240 9000.
Once you’ve reserved your Flex car, you will be able to see the location on the map in relation to your current location. The car’s location is displayed by a blue pin. If in doubt, you can sound the vehicle’s horn (refer to the ‘drive’ tab and tap ‘honk’).