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Car Club Bays and Location Access Issues

Each Roundtrip vehicle in the Zipcar fleet has its own designated Car Club Bay. This is where you should collect your vehicle from at the beginning of your reservation and return it to when you’re finished.

Occasionally, you might arrive to begin your trip and have difficulty locating the vehicle. It may be slightly out of location or is running a little behind schedule with the previous member. Here are a few tips to get you to the vehicle:

  • It’s always worth briefly walking further down the street or into nearby junctions to see if the Zipcar has been parked around the corner. If in doubt, you can sound the vehicle’s horn using your app (refer to the ‘drive’ section).
  • Ensure you have read the location instructions in your confirmation email. Very rarely bays can be suspended by the council so we’ll provide you with the alternative location directions. We also include pictures of the location.
  • Check to see if we’ve sent you any updated information informing you of any issues which might be affecting your reservation.

If you’re still unable to find the vehicle, please call us on 0333 240 9000.   

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