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Cancelling my Reservation

For reservations that are less than 8 hours long, you can cancel or shorten up to 3 hours before the start time without charge. For reservations that are 8 hours or more, you must cancel or amend at least 24 hours in advance.

If you don’t cancel or amend within the required advanced notice, you will be responsible for the full amount of the reservation.

Please note there’s a 30-minute window after you make your reservation to make any changes without incurring a charge.


There is no cancellation fee for Flex vehicles. If you haven’t accessed the car within the 15-minute holding period, the car will be released with no fee.

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