Cancelling my Reservation


As long as any changes to your trip are made with enough advance notice, no additional charges or fees will be applied, and you will receive a refund for the change or cancellation.

To ensure you receive the full refund amount, be sure to modify your booking within the following timeframes:

  • Within 30 minutes of creating a trip
  • Up to 3 hours before the start time (for trips less than 8 hours in length)
  • At least 24 hours in advance (for trips greater than 8 hours in length)

Cancellations or shortened bookings made outside of the above timeframes will be ineligible for a refund.


There is no cancellation fee for Flex vehicles.

If you haven’t accessed the car within the 15-minute holding period, the reservation will be cancelled automatically.


Cancelling a flex 'hold' reservation

You can only hold a car once for free within 60 minutes

If you hold a car for the first time, and cancel at anytime, you won't be able to hold that car again for free (within 60 minutes) and will have to pay a fee

After you have purchased an additional hold extension, we will not be able to refund this, even if you don't use the car

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