All members should follow the latest government guidelines, and only use Zipcar for essential travel. Because of this, we have extended our cancellation period, so until 31 May 2020 if you need to cancel within the cancellation period, email us on firstname.lastname@example.org and we’ll temporarily waive the cancellation fee.
Reservations can be cancelled on the Zipcar app. Head to the ‘my trips’ tab and select the reservation that needs to be cancelled. You can also cancel your reservation online. Simply head to ‘My Account’ > ‘My Reservations’.
There is no cancellation fee for Flex vehicles. If you haven’t accessed the car within the 15-minute holding period, the reservation will be cancelled automatically.
Cancelling a flex hold reservation
You can only hold a car once for free within 60 minutes
If you hold a car for the first time, and cancel at anytime, you won't be able to hold that car again for free (within 60 minutes) and will have to pay a fee
After you have purchased an additional hold extension, we will not be able to refund this, even if you don't use the car
Cancellation and Amendment Policies
The information below is only applicable to Roundtrip reservations.
There’s a 30-minute window after you make your reservation to make any changes without incurring a charge.
- For reservations that are less than 8 hours long, you can cancel or shorten up to 3 hours before the start time without charge.
- For reservations that are 8 hours or more, you must cancel or amend at least 24 hours in advance.
If you don’t cancel or amend within the required advanced notice, you will be responsible for the full amount of the reservation. Last minute changes reduce availability of our vehicles, so we have this policy in place to keep as many members on the road as possible.