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Flex at Heathrow T5

Zipcar Flex is now available to be used for one-way trips, to and from Heathrow Terminal 5.

The Flex service is only available to and from the Short Stay Car Park directly opposite the Terminal 5 building.

Heading to the airport

  1. Open the Zipcar app and reserve your nearest Flex car
  2. Navigate and drive to the Short Stay Car Park @ Heathrow T5 (tip: the postcode is TW6 2GA)
  3. When approaching T5, follow the signs for "Avis Budget Returns (T5)"
  4. At the car park, follow the signs for Avis Budget Returns which will take you to Level 4
  5.  Don't worry about getting a ticket upon entry, press the button at the first barrier then proceed to the next barrier, which will open automatically
  6. Drive and stop the car in one of the clearly marked and branded spaces in the Returns Line next to the Avis Budget office
  7. END YOUR TRIP in the app by returning the keys to the glove box, exiting the car, tapping the 'Lock’ icon and then 'End Trip'. Do not give the keys to a member of Avis staff - they cannot end your trip for you
  8. Then follow the signs to the departures on level 5 just a few minutes’ walk away

Leaving the airport

When landing at T5 and considering using Flex to get back to the Zipzone, here's what to do:

  1. When you're within 15 minutes of exiting the terminal (such as waiting for your bags), open the Zipcar app and reserve an available Flex car. They'll appear in the app within the Short Stay Car Park directly opposite the Terminal 5 building
  2. Follow the signs within the terminal to the Avis Budget area on Level 4 of the car park
  3. Upon arriving at Level 4, you'll see several spaces clearly marked with green Zipcar flags in the back-right hand corner- check the number plate to see which one you've reserved
  4. Unlock with the app as usual and set off on your journey home
  5. The exit barriers will open without a ticket as the number plate will be automatically recognised
  6. Remember, you can only drop off in the Zipzone, so double check before you drive that you will be parking in the right area (this can be seen easily in the app)

An airport fee of £5 will be added to your account within three working days if your Flex trip started or ended at Heathrow T5.

For further information on the Flex service at Heathrow please click here.

*This is a pilot programme and we are working closely with Heathrow Airport to refine the service. As a result, the specifics of how it is operated may be subject to change over time.

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