If you've got an upcoming trip but can see that the vehicle is now no longer available, we'll be working behind the scenes to get you booked in to the next best vehicle as soon as possible. However, if you open up the trip details you'll be able to search for this yourself and move to another vehicle of your choosing.
Vehicles can sometimes become unavailable before your booking due to unforeseen circumstances but our fleet team work around the clock to get them back to you as quickly as possible. It may therefore happen that the vehicle you originally booked becomes available again. If this is the case after you've been moved feel free to use the app to move back to your original vehicle.
If you need more time, provided that another member does not have a reservation immediately after yours, you can extend your trip using the Zipcar app.
Extending via the mobile app
- Select the relevant trip on the app
- Once selected, proceed to tap ‘view details’
- Once you’re on the reservation screen, there is an option to ‘change reservation’ under the vehicle image. The availability bar under the vehicle name will help you determine whether it is available for the desired time
- When your new times have been selected, please tap ‘confirm changes’; this will take you to the reservation screen where you can view your updated reservation
Flex reservations don’t need to be extended as they are not pre-booked. Simply drive for as long as you need to. Please note Flex vehicles can only be taken for a maximum of 48 hours.