Heathrow Terminal 5
Information
Zipcar Flex is now available to be used for one-way trips, to and from our Heathrow Terminal 5 campus located at Holiday Inn, Bath Road, UB7 0DQ.
For information on how to pick up or drop off a Flex vehicle at this location, please select the relevant drop down below:
When landing at T5 and considering using Flex to get back to the Zipzone, here's what to do:
- When you arrive at Heathrow Terminal 5 head down to bus stop 25.
- An Avis, Budget and Zipcar branded bus will take you back to the Holiday Inn.
- Between 4am and midnight you shouldn't need to wait longer than 5 minutes for a bus, as three buses operate a continuous bump service. Outside these hours a bus will operate on an on-demand basis. Simply call the number displayed at bus stop 25 and the bus will come and collect you.
- We recommend booking your Flex now as you're less than 15 minutes from the pick-up location.
- Once the bus has arrived at the Holiday Inn Bath Road simply walk to the Zipcar vehicles and check the registration number of the car to see which one you've reserved.
- Unlock the car with the app as usual and set off on your journey home.
- Remember, you can only drop off in the Zipzone, so double check before you drive that you will be parking in the right area.
An airport fee of £10.00 will be added to your account within three working days if your Flex trip started or ended at Heathrow.
For further information on the Flex service at Heathrow please click here.
- Open the Zipcar app and reserve your nearest Flex car.
- Navigate and drive to the Holiday Inn Bath Road. We have added a pin to Google maps here (top tip, the postcode is: UB7 0DQ).
- When arriving at the Holiday Inn Bath Road, head towards the back of the hotel where you will see an Avis Budget rental office and a shuttle bus.
- Drive and stop the car in one of the clearly marked and branded spaces.
- END YOUR TRIP in the app by returning the keys to the glove box, exiting the car, tapping the 'Lock’ icon and then 'End Trip'. Do not give the keys to a member of Avis staff - they cannot end your trip for you.
- There will be an Avis, Budget & Zipcar branded bus waiting for you to board. The trip takes less than 10 minutes and between 4am and midnight will operate on an on-demand basis, picking up and dropping off as and when required.
- The bus will drop you off immediately outside of the arrivals level of Heathrow Terminal 5.
- Then follow the signs to the departures on level 5 just a few minutes’ walk away
An airport fee of £10.00 will be added to your account within three working days if your Flex trip started or ended at Heathrow.
For further information on the Flex service at Heathrow please click here.
Please be aware!
An Airport fee of £10.00 will be added to your account within three working days if your Flex trip started or ended at Heathrow.
FAQ's
❌No. We have long standing operations at Terminal 5 and want to continue to support operations there.
Shuttle buses will run every 6-8 minutes between 4am and midnight, transporting customers to the Holiday Inn and back. Outside of these hours, a bus will operate on an on-demand basis - picking up and dropping off as needed. To pick up from Terminal 5 during this time, simply call the number displayed at bus stop 25 and the bus will come to collect you.
Under 10 minutes.
There will be buses running between 4am and midnight, ensuring that the wait for customers at the airport terminal should be no longer than 5 minutes. Outside of these hours, the wait may be slightly longer as one bus will operate on an on-demand basis only. For a pick up from Terminal 5 during this time, simply call the number displayed at bus stop 25 and the bus will come to collect you.
Passenger Drop-Off
If you are simply dropping off a passenger, please refer to the Heathrow website for the Terminal Drop-Off Charge | Heathrow
Gatwick North Terminal
Information
Zipcar Flex is now available to be used for one-way trips, to and from Gatwick’s North Terminal.
For information on how to pick up or drop off a Flex vehicle at this location, please select the relevant drop down below:
- Once you've landed at the airport and have got your bags, search for a car and reserve in the app, we'll hold the car for 15 minutes free of charge.
- Leave the North Terminal towards the rental car park, on the ground floor towards the bus stations.
- Unlock the car via the app, take the keys from the glovebox and start your trip. You can only do the drop off in the Zipzone so double check you can end your trip where you're heading.
- When approaching North Terminal follow the signs for 'Car Rental Returns', the car park is located just off Racecourse Way. The barrier code is 1066#. If there are any issues, please press the bell symbol and speak to a member of Gatwick's staff.
- Park up in one of the Avis Budget bays, then use your app to end the trip.
- Follow the signs for a 2-3 minute walk to the North Terminal.
Please be aware!
An airport fee of £25 will be added to your account within three working days if your Flex trip started or ended at Gatwick North Terminal.
FAQ's
It is a 2–3 minute walk to the North Terminal. The free airport shuttle/monorail can be used if you’re flying from South Terminal.
1066#. When you approach the barrier, lean over put in the code and the barriers will lift. If there are any issues, please the bell symbol and speak to a member of staff.
There are 20 bays marked with Avis and Budget branding that you can leave your Zipcar in. Simply find an available bay, park up and end your trip.
In the situation that all bays are filled, there should be 5 Avis Preferred bays that you may leave your vehicle in, however, if you do end your trip in these bays, you must call customer service immediately so that we can make the necessary teams aware.
Passenger Drop-Off
If you are dropping off a passenger please refer to the Gatwick website for Terminal Drop-Off Charge | Gatwick: