Our Flex service is charged by the minute with the hourly cap coming into effect at 42 minutes. We also have a daily cap which takes effect from 6 hours of usage. This does not include our electric Flex vehicles.
Rates vary depending on your membership plan. Please check the app to see the most up to date rates and use the trip cost calculator to estimate your booking charges.
All Flex reservations are not permitted to last any longer than 48 hours.
All Flex trips include 60 free miles for every 24-hour period. Any additional miles driven are charged at 29p/mile.
Flex is currently available at Heathrow Airport. All Flex trips that starts or finishes at Heathrow will incur an airport fee of £7.50, which will be charged to your account within 3 working days of the end of your trip.
For further information on Flex at Heathrow please click here.
Extending your hold
Once you reserve a Flex vehicle, it will automatically be held for 15 minutes for free. If after 15 minutes you do not enter the vehicle, the hold will end and the vehicle will be released.
Need more time? You can extend your hold time for an additional 15, 30 or 60 minutes for a fee: