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The Zipcard is a universally accepted membership card which allows members to access Zipcars (excluding Flex) in any country where we operate. We recommend having this on you whenever you have a reservation. It works by simply holding it against the card reader located at the bottom right of the vehicle windscreen. This unlocks and locks the vehicle at the beginning and end of your reservation.

Whilst we aim to send the Zipcard within the first month of membership, there may occasionally be a delay in receiving it. Here are a few essential tips to help speed up the process:

  • Ensure that your online billing address is correct. Log into and head to ‘my stuff’>’my payment information’> edit. We can only send the Zipcard to the registered billing address.
  • Do we have the correct email address? If we need to request any further documents or need to contact you, we’ll send an email to let you know about the delay. Make sure to check your Spam/Junk inbox just in case.
  • If you still haven’t received your Zipcard after your first month of membership, please send an email to to confirm your billing address. Please put ‘Zipcard’ in the subject line.

Even with the absence of a Zipcard, you can still access vehicles you have reserved. We have the ‘Zipcar’ app which is available for both iOS/Android devices. This allows you to unlock vehicles, as well as manage your reservations. Unlocks are always free this way and the app is free to download via the relevant app store. Please ensure you have a mobile data connection and the latest operating system on your phone.

If you have lost your Zipcard and require a new one, please click here.

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