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The Zipcard allows members to access Zipcars (excluding Flex) in any country where we operate. We aim to get a Zipcard sent out within the first month of membership, however, there may be delays during peak periods. To help speed up the process, please check our tips below:

  • Ensure that your billing address is correct. Log into your account online and head to ‘my stuff’>’my payment information’>’edit’. Please be advised that we can only send the Zipcard to the registered billing address.
  • Do we have the correct email address? If we need to request any further documents or need to contact you, we’ll contact you via email to inform you of the delay. Make sure you have checked your Spam/Junk inbox just in case.

If you haven’t received your Zipcard after your first month of membership, please submit a request for another one to be sent here.

You will be able to start using the service without a Zipcard. Be sure to download the ‘Zipcar’ app from your relevant app store (available for iOS and Android devices). This allows you to reserve, manage and access your reservations.

If you have lost your Zipcard and require a new one, please click here.

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