If you return your car late, you will be charged late fees starting at £35. Timely returns are really important in the world of car clubs. If someone returns a car late, then the next member can't start their reservation on time. We’ll have to find them another car, and sometimes we'll even have to put them in a taxi to get to it. So you can see why we need to have late fees. We're not trying to be mean, we're just trying to make sure that members get their cars when they need them.
Here are a few tips to help avoid late return fees:
Sign up for Zipcar Text Alerts. We'll send you reminders about your reservation, and also let you know if you can extend your trip.
When you reserve your car, make sure you allow enough time for your entire trip. Think about travel time (there and back) and the amount of time you'll spend at your destination. Book a little extra time if you're not sure.
Leave your destination on time. If it took you an hour to get there, most likely it's going to take you an hour to get back. Allow some cushion for traffic delays too.
If at any time during your reservation you realise that you won't be able to get the Zipcar back on time, you can always extend your reservation from the app. If you are unable to do this, give our Member Services a call on 0333 240 9000. If there's not another reservation immediately after yours, you can extend. If someone is waiting for the car, we will need to make other arrangements for them, so please extend as soon as you think you'll be late.