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What is a Damage Fee and When Does it Apply?

Insurance is included, but if you happen to be involved in an incident with your Zipcar, a damage fee of up to £750 (£1,000 for higher risk members) may apply. A damage fee can apply for dents, scratches, collisions, flat tyres, windscreen cracks, dead batteries (from leaving the lights on), engine problems, vandalism, theft, third party damages and, in some cases, third party personal injuries.

If a sufficiently insured third party is found to be 100% at-fault, then the Zipcar member would not be responsible for the damage fee. Members are also not responsible for normal wear and tear on the vehicle. However, the fee does apply to damage caused by unavoidable events such as floods, hail, wind, trees falling, etc.

Before each reservation, we ask you to check the car inside and out and report any damage. This ensures that you will not be held responsible for damage that may have happened before your reservation.

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